What is your insurance policy?

All rentals at  MoCar come along with an ”All Comprehensive Insurance Cover” which include CDW (Collision Damage Waiver ) and TP (Theft Protection) with a deductible or excess varying from 500 to 700 Euros depending on the car models or categories. You therefore limit your financial liability to the deductible or excess amount.  However you’ll not be covered by our insurance in cases of drunken driving or gross negligence. To be noted that we will block the excess amount on your credit card as a deposit. If you return the vehicle undamaged, the deposit will be released immediately.
Please see below deductible /excess amount for different car categories :

Mini : € 500
Economy & Family : € 500
MPV : € 700
Pick up & Luxury : € 1000

Insurance waivers or extra insurance :

At  MoCar you can also opt to reduce the excess to half by paying an additional daily rate to your normal rental charges but which is non refundable(Applies for a minimum of 5 days rental). This simply means that if any damage occurs to your rented vehicle you won’t be liable to pay the total deductible or excess as you already chose to go for an extra insurance. To be noted that we’ll block half the excess amount on your credit card. However extra insurance excludes the following :

• Accidental damage to windows, tyres, undercarriage, exterior mirrors, headlights and roof
• Loss of keys
• Loss of personal belongings
• Loss for extras like GPS and car seats
• In cases of drunken driving

Who can rent a vehicle?

Anyone who proves his competency as driver by producing a valid driving licence issued at least 2 years prior to the hire date.

Is there a minimum rental period?

Yes. The minimum rental period is 3 days.

How can I make a booking?

You can use our easy and secure online booking engine, by email, phone or Whatsapp.  A 25% of the total rental fee is required to confirm a booking. A reservation voucher will be sent via email after the deposit payment with all details.

What documents do I need to produce on delivery?

• Driving Licence
• Passport or ID
• Valid Credit Card
• Reservation  voucher

How can I pay for the rental fee?

 MoCar accepts Cash, MasterCard, Visa & PayPal.

How can I include an additional driver?

At the time of delivery the additional driver will be added in the rental agreement at no extra cost.

What type of Insurance cover MoCar provides?

We offer an all comprehensive insurance policy which includes Collision Damage Waiver (CDW) and Theft Protection (TP) on all our vehicles with a deductible of 500 to 1000 euros depending on the car model or category.

Do I need to pay any Excess cover?

Yes. You need to make a deposit excess/deductible of 500-1000 euros(depending on the car model or category) upon delivery which is refundable if the vehicle is returned in the same condition. This can be done either by cash or by preauthorisation from your credit card. Note that the excess amount from your credit card will not be debited. However you will be able to waive the excess/deductible to zero against a non refundable fee of 6-15 euros per day(only for rentals of more than 6 days)

How does the All Comprehensive Insurance Cover works?

In cases of accident an evaluation is carried out as to the damages caused. You will be requested to pay only the excess amount if damages exceed the excess cover as the insurance company will take charge for any additional cost. In cases where the damage is below the excess amount we’ll simply request you to pay that amount.

What will happen if my flight is delayed?

Simply don’t worry we will wait for you.  Please notify us by WhatsApp.